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Good Honest Chocolate

We live by the belief that ‘best is always better’. That’s why we insist on using only the finest ingredients, the very best methods and the most precise machinery. But our commitment to the ‘best’ goes beyond this. We strive to do what we do in a good, honest way. From supporting our community and suppliers, to developing sustainable packaging, to seeking ingredients that are ethically and fairly produced. And, we also believe in being totally straight up with you. So join us on our road to good, honest chocolate.

About Whittaker’s

  • Industry
  • FMCG

Whittaker’s Sustainability Actions


In search of greener gold: On the road to 100% sustainable packaging

We like to push creative boundaries when it comes to packaging. From our 2019 Japanese woodblock influenced Matcha and Pistachio White Chocolate, to the gold that weaves its way from our Sante bars through to our iconic Classic Blocks. But, even though we’re proud of the beautiful design and food safety our packaging offers, we know there is room for improvement in the materials we use. Currently 76.9% of the packaging materials we use can be recycled, but we want to do better. That’s why we're aiming for all our packaging to be 100% sustainable by 2025. It’s something Holly Whittaker, our Co-Chief Operating Officer and fourth-generation Whittaker, feels strongly about, “as New Zealand’s Most Loved and Trusted Brand, we want to do what we can to protect the environment for future generations”. Identifying the worst offenders Whittaker’s packaging falls into one of three categories: Shippers and displays: Cartons our chocolate is shipped in, or the smaller box displays you see in dairies. Sustainability status: Already recyclable. Internal process packaging: What our raw materials arrive in like ingredients or labels. Sustainability status: Some progress to be made, for example reducing or completely removing shrink wrap. Consumer facing: What you see on the supermarket shelf. Sustainability status: The problem area. “Where we’ve got the most work to do is in consumer facing packaging,” Holly says. “Although many of our products are partly-recyclable, like our 100g Artisan block labels or 250g paper wraps, this area still represents our largest contributor to non-sustainable packaging. So materials like flow-wrap and block foil are ones we’ll be replacing over the next few years.” What is flow-wrap? A metalized soft plastic wrap that is not currently recyclable in New Zealand’s soft plastics recycling centers. What is block foil? A paper and foil laminate that is not currently accepted by paper or aluminium recycling centers in New Zealand. What we’ve done so far Technology has evolved over recent years to the point where packaging alternatives are more widely available. “It’s been a learning curve for us, as it has been for many FMCG businesses both here and overseas,” Holly describes, “At Whittaker’s, we’ve just completed a research phase, which helped us understand what materials are out there or in development.” There’s a lot of sustainability buzz words out there too. So, we really wanted to get to grips with the differences between: Home compostable: Packaging that can go in your home composting bin along with your food waste. Commercially compostable: Packaging that needs to go to a special facility that provides the right conditions for it to break down. Recyclable: Packaging that can be recycled into new products. “The landscape also changes quickly, so you have to react quickly. Paper materials that we looked at 12 months ago have changed again. You need to have a flexible testing process that allows you to pivot and experiment,” she says. What we’re doing now We’re now in the screening phase. This means we're taking alternative packaging materials and putting them through a rigorous testing process. Our key considerations are: Food safety and quality: Can the packaging protect the chocolate to our 12-month shelf-life and still eat to our quality standard? Sustainable integrity: Can it be sustainably produced, and responsibility disposed of? Print quality: Can we print gold on the new sustainable material? Changes to our machines: If the material feels different, will it run through our wrapping machines? What will we need to change? Engineering Manager at Whittaker’s, Herbert Aregger, is surprised at how well some paper-based materials have performed on our wrapping machines. "There were a few adjustments we had to make, which is to be expected. The main one being we had to increase the cut-off length for flow-wrapped products like Mini Slabs,” he explains. The cut-off length is the space between where the current bar ends and the new one starts on a production line. If the cut-off length is too short, it can pull too tightly across the corners of the bar causing tears in the packaging. Another challenge chocolate makers like us face, is that we use perishable ingredients. If you buy a pair of shoes and a bar of chocolate, the packaging requirements for each item are quite different. We need to make sure we don’t rush the leg work as we will not compromise food safety standards. Our packaging must act as a barrier and provide a stable internal environment. And that’s where shelf-life tests come in (the process of checking chocolate over time). New Product Development Technologist, Philippa Swale, outlines Whittaker’s approach to testing: “During the initial phase, we run a 3-month, accelerated shelf-life test and a 12-month ambient shelf-life test. For example, we look for how well the chocolate survives in heat or cold, how it holds up to moisture. We try to re-create what it might experience over 12-months in the real world. This is benchmarked against a standard bar to check they’re changing at the same rate.” Different types of chocolate also have different needs. A dark chocolate is quite stable, as it doesn’t have ingredients like milk. This makes it more straightforward to package. Then there are complex flavours. These are ones that might be more challenging because of the texture and aroma of their ingredients. So, packaging alternatives are checked across different chocolate types.


Sourcing more ethical cocoa with the Rainforest Alliance

We go to the ends of the earth to find the finest cocoa growing climates, from Samoa to Nicaragua to Ghana. But we believe quality isn’t just about taste, it’s about the conditions our beans are grown in. That means asking questions like: Were sustainable farming practices used? What was the human impact on farmers and their communities? And being fully transparent about the answers, because – as a many of us know – there are real challenges to address in the global cocoa industry. Claire McKay, Food Safety, Quality and Compliance Manager at Whittaker’s explains, “We source ingredients in New Zealand where we can, but cocoa beans are one ingredient we have to source from overseas. Cocoa often comes from developing countries, and as a result, there can be a big disconnect between how cocoa is grown, the conditions people live in and the end consumer where it’s a luxury treat. So this is where ethical sourcing comes in.” What is ethical sourcing? For us, it’s about making sure that the ingredients we use are grown and harvested in way which is more sustainable for the planet. But it’s also about making sure our farmers are treated and paid more fairly. At Whittaker’s, we’ve been working on sourcing ethical cocoa for some time. Our 5 Roll Refined Creamy Milk 250g block has been crafted from ethically sourced Ghanaian cocoa beans since 2010, joined by our 72% Dark Ghana 250g block in 2014. But, we wanted to do better. So we’re excited to announce we’re extending that commitment! With the help of the Rainforest Alliance all our Ghanaian cocoa beans are now 100% Rainforest Alliance Certified™. The Rainforest Alliance model means the significant additional investment we’re making benefits cocoa farmers in Ghana specifically, and this is paired with their rigorous approach to sustainable agricultural practices. “We love that the Rainforest Alliance focuses on both the planet and the people, as the wellbeing of our farmers – our people, is just as important”, says Claire.

Whittaker’s Sustainability Commitments


Sustainable Packaging

100% sustainable packaging by 2025

Whittaker’s Partnerships

Memberships & Accreditations

This information was sourced from https://www.whittakers.co.nz/en_AU/good-honest-chocolate/packaging/on-the-road-to-100-sustainable-packaging/, https://www.whittakers.co.nz/en_AU/good-honest-chocolate/ingredients/rainforest-alliance/ and is accurate as of 19/11/2020. Is this your business? Suggest an edit